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Delivery Policy

VANA · CUSTOMER CARE

Shipping policy

From our home to yours. Find dispatch and delivery information here.

Dispatch times

In-stock products

Dispatched approximately 1–2 working days after payment.

Pre-order products

Dispatched approximately 7–21 working days after payment.

Delivery after dispatch

Home delivery · Kerry TJ LogisticsApproximately 1–2 working days
7‑11 store-to-store · prepaid pickupApproximately 2–3 working days
International delivery · UPSApproximately 3–7 working days

During busy periods

Special promotions and holidays may increase order volumes. We will arrange additional packing staff and dispatch orders as quickly as possible. Thank you for your understanding if delays occur.

We’re here to help.

Contact usLINE customer service