Privacy policy

Scope of this policy

This privacy policy and its notices apply only to websites owned and operated by our company. This website may include links or services provided by partners. For their privacy statements and personal data protection notices, refer to the relevant linked or partner website.

Personal Data Protection Act notices

Collecting entity: VANA LIVING, INC. (琺鈉生活股份有限公司).

Purposes of collection: providing company services; marketing; contractual, similar contractual or other legal relationship matters; customer management and service; online shopping and other e-commerce services; advertising and business conduct management; and activities within our registered business scope or articles of association.

The internet is not a secure environment for transmitting information. Do not publicly disclose personal data when using this website, as others may collect and use it. In public online spaces such as chat rooms or message boards, avoid posting identifying information, passwords or email addresses.

Collection of personal data

We do not actively require personal information simply to browse our websites. When you complete a purchase or participate in an activity, the website will ask you to provide personal data to complete the transaction and related services.

Please ensure that your information is true and accurate. You are responsible for damage or errors resulting from inaccurate or incomplete information you supply; the company does not accept responsibility for them. If you decline to provide personal data, some website services may not be fully available.

Keep your member account and password secure. Do not provide them to anyone or allow others to apply for or use accounts and passwords with your personal information. The company does not accept responsibility for improper password use.

If you share a computer or use a public computer, remember to close the browser to prevent others from viewing your information or accessing your account.

Newsletter subscription requires only an email address. To unsubscribe, contact customer service for the relevant website.

Categories of personal data

Data may include identification information (name, title, address, contact phone number and email); personal characteristics (age, gender and date of birth); social circumstances (interests, leisure activities, lifestyle and consumption patterns); education, technical or professional qualifications; employment (company and position); and other data required for receiving or making payments, correspondence, website messages, automatically recorded activity, and information that directly or indirectly identifies a user. This is limited to the personal data actually obtained by the company.

Use of personal data

Identifiable personal data collected by this website is processed and used internally for the stated purposes. Unless disclosed beforehand, necessary to provide a service or fulfil a contract, required by law, or ordered or requested by a competent authority, we do not provide identifiable data to third parties inside or outside Taiwan or use it for other purposes.

Our employees have limited access to personal data only as required to provide products or services. The company works with contracted partners, such as suppliers and providers of logistics, payment services, promotional gifts and display items. If data is collected jointly with another company, the joint collection will be identified in that activity. During active membership and for legally required retention periods, this website will continue to store, process and use the data.

Exercising your personal data rights

Under Article 3 of the Personal Data Protection Act, you may enquire about or request access to your personal data; request a copy, supplementation or correction; request that collection, processing or use cease; and request deletion.

To exercise these rights, email hello@vanaliving.com. Receipt is confirmed by our reply, to account for email delivery failures or other reasons a message may not reach us. We will process your request promptly after receipt. This does not apply to transaction records that must be retained for our duties or business operations, or under applicable laws.

Further information on collection, processing and use

With your consent, we may publish some information from this website to your activity page on Facebook or a similar social service. If you do not agree, do not select the consent button, or later remove the information or withdraw permission through that service’s member settings. Contact us if you need help confirming or resolving an issue.

If a delivery address, contact person or contact information you provide belongs to someone else, you agree that you have obtained their consent to provide it to us and have given them the statutory notices above on our behalf.

We do not arbitrarily provide personal information to third parties, except when required by law for courts, prosecutors, investigative agencies or competent authorities, or as necessary for our partners to carry out relevant activities.

If all or part of our company or website is separated, operated by an independent subsidiary, acquired by a third party or transferred through an asset acquisition resulting in a change of control, we will announce the details on this website in advance. All or part of the user information may be transferred, limited to personal data related to the affected service. If part of the business is transferred and you remain a member but do not want the company to continue using your data, you may exercise your rights under this policy.

Cookies

To help recognise you in future, we may set and access cookies on your computer when you use this website. You can decide whether to permit cookies through your computer or internet device settings. Disabling cookies may make the service less convenient or limit certain functions.

Changes to this privacy policy

The company reserves the right to amend this privacy policy and website content at any time. Changes will be announced in the same location on the website, without individual notification to members. If you have questions about the policy or do not agree with amendments, you may contact us or stop using the website services.